Terms and Conditions:
To return a product and receive a refund under this Guarantee you need to be the
original purchaser and the following procedures and terms and conditions must be
Contact us before the 14 day deadline
You must contact us within the stated calendar days of delivery or pick up of your
Product. You will need to provide us with the receipt.
Products returned have to be in ‘as new’ condition
To conform with this policy the Product must be received by Bathroom and Tiles
Warehouse in a 100% re-saleable condition:
• AS NEW: unused, not worn or damaged, no prior installation and packaged “as
• INTACT AND COMPLETE: intact with all components and accessories, labels, and
• ORIGINAL PACKAGING: in all its original internal and external packaging.
• WRAPPED TO PROTECT PACKAGING: with a protective outer wrapping to protect
from labels and writing on package (we recommend wrapping in plastic or
NOTE: do NOT write on or stick anything on the Product or its packaging. Non adherence to this condition may result in the Product return being rejected or You
incurring a re-packaging fee of 10% of the purchase price of the Product(s) (subject
to a minimum of $20.00) which will be deducted from your refund.
Return within 14 days
You must return the product within 14 days of us authorising the return. Items remain
your property until the point that Bathroom and Tiles Warehouse accepts them under
this policy, if they decide to do so. So while they are in transit as a return they are at
your risk so please ensure they are securely packed, and the shipping includes
tracking and insurance. Bathroom and Tiles Warehouse will not be responsible for
any return items lost or damaged in transit under this Guarantee.
Bathroom and Tiles Warehouse will determine the validity of the return
Bathroom and Tiles Warehouse has the sole right to assess the condition of the
Product before approving a refund, credit or replacement.
We refund or credit the purchase price less our Delivery Costs and any repackaging fee(s)
Where the terms and conditions of this Guarantee have been met, we will accept the
product as a return and approve a refund or credit. Bathroom and Tiles Warehouse
will refund the purchase price of the returned product less its delivery/pick up costs if
Where the terms and conditions of this Guarantee have not been met, we may reject
the Product as a return and disapprove any refund. If Bathroom and Tiles
Warehouse rejects the return, the Product will remain your property. If the return is
rejected, You may elect to arrange for collection or seek to agree a delivery of the
Product back to You.